This accessibility statement applies to the NHS Counter Fraud Authority (NHSCFA) website (https://cfa.nhs.uk).

How you can use this website

This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may of overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 AAA standard using automated tools called Pa11y, Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AAA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast using https://webaim.org/resources/contrastchecker/
  • examining microdata mark-up using special tools to ensure alt texts, aria labels, links and element titles all have an accurate account of what they describe or there purpose
  • checking content in a text-only browser

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

All pages including main navigation and control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible yet:

Issues with PDF documents

We have historical PDF documents throughout the public website which may not be fully accessible to all assisted technologies. All PDF documents are scanned and tested prior to publication for accessibility using Adobe Acrobat DC.

Issues with YouTube videos

We use embedded YouTube videos throughout sections of this website when third party cookies are enabled. Videos containing speech are captioned using the captions function within the embeded YouTube player.  A PDF transcript is also made available from the link directly below the video iframe.

Currently there is no provision for an audio transcription of each video.

Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and depreciated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user's device.

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

The improvements below have been identified on our current work schedule.

The improvements below have been identified on our current work schedule.
Target date Item of work Type of work Status Next Review

25th Jan 2021

Digitisation of NHS Counter Fraud Standards to full HTML format

PDF conversion

Under final review pending publication

Jan 2021

31 February 2021

Digitisation of entire NHSCFA corporate governance documentation and publications

PDF conversion

Ongoing

February 2021

April 2021

Create audio descriptive transcript for each YouTube video

Making all resources fully accessible

To start

Summer 2021

New information architecture and pdf conversion of historical fraud guidance.

PDF conversion and site restructure

To start

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).