This accessibility statement applies to the NHS Counter Fraud Authority (NHSCFA) website (https://cfa.nhs.uk).

How you can use this website

This website/data platform is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen

We’ve made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

All pages including main navigation and control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren’t fully accessible yet:

  • we have historical PDF documents throughout the public website where not all are fully accessible.
  • We use embedded YouTube videos.

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We’ll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We’re always looking to improve the accessibility of the website.

If you find any problems which aren’t listed on this page, or think that we’re not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and depreciated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

  • The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user’s device.

How we test this website

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 using an automated tool called Siteimprove and Google Lighthouse. These tools scan our web pages, and tests against all the criteria in the guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can’t find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may of overlooked.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast
  • examining microdata mark-up and alt text using special tools
  • checking content in a text-only browser

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

The improvements below have been identified on our current work schedule.

Target date Item of work Type of work Status Next Review

Dec 2020

Add a link to skip to main content - All pages except forms and PDF

Website accessibility

ongoing

Dec 2020

Dec 2020

Ensure focus indicator is always highly visible and may easy to see especially on coloured backgrounds - All pages except PDF

Website accessibility

ongoing

Dec 2020

Dec 2020

Ensure all frame and iframe elements have useful title attribute values - All pages except PDF

Website accessibility

ongoing

Dec 2020

Dec 2020

Ensure there is a big difference between the background and foreground colours – All pages

Website accessibility

ongoing

Dec 2020

Dec 2020

Ensure there is a big difference between the background and foreground colours - NHS Fraud Prevention Quick Guide PDF

Document accessibility

ongoing

Dec 2020

Dec 2020

Ensure that table of works reflows – Accessibility Statement

Website accessibility

ongoing

Dec 2020

TBC

Provide Audio-only or alternative versions of videos titled ‘What does fraud cost you’, ‘working when sick’ and ‘ghost patients’ – Fraud Awareness Toolkit

Document accessibility

To start

Dec 2020

Dec 2020

Provide alt-text to images used in accordion panels – Fraud Awareness Toolkit

Website accessibility

ongoing

Dec 2020

Dec 2020

Provide labels for embed video link boxes - Fraud Awareness Toolkit

Website accessibility

ongoing

Dec 2020

Dec 2020

Provide text for social media links next to each video - Fraud Awareness Toolkit

Website accessibility

ongoing

Dec 2020

Dec 2020

Sign up banner element ID is shared by more than one element. Ensure element ID is unique.

Website accessibility

ongoing

Dec 2020

Dec 2020

Digitisation of NHS Counter Fraud Standards to full HTML format

PDF conversion

ongoing

Jan 2021

Feb 2021

Digitisation of NHSCFA Board minutes section to full HTML format

PDF conversion

ongoing

Jan 2021

Autumn 2021

New information architecture and pdf conversion of historical fraud guidance.

PDF conversion and site restructure

To start