This accessibility statement applies to the NHS Counter Fraud Authority (NHSCFA) website (https://cfa.nhs.uk).

How you can use this website

This website is run by the NHS Counter Fraud Authority. The learning platform has been designed for as many users as possible. You should be able to use the following features.

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

Training modules and interactive popup quizes launched from this platform are not designed for accessibility. Are not responsive in nature, and do require full screen activation to be viewed. They cannot be used on mobile devices.

The following features are affected in these instances.

  • you cannot change colours, contrast levels and fonts
  • you cannot zoom in up to 300% without the text spilling off the screen
  • you cannot navigate the modules using just a keyboard
  • you cannot navigate the modules using speech recognition software
  • You cannot listen to most of the modules using a screen reader (including the most recent versions of NVDA)

We've made the website text and text within modules as simple as possible to understand.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may of overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 AAA standard using automated tools called Pa11y, Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AAA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast 
  • examining microdata mark-up and alt text using special tools
  • checking content in a text-only browser

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know that some parts of the website aren't fully accessible yet:

Captivate training modules, and popout interactive

Some pop out interactive windows cannot be accessed using any kind of assistive technology. The cannot be navigated by using just keyboards or voice and cannot be easily accessed by scfreen readers. Users can also not use zoom or magnification in the pop out windows of the platform.

Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML 4 & 5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and depreciated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user's device.

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

The improvements below have been identified on our current work schedule.

The improvements below have been identified on our current work schedule.
Target date Item of work Type of work Status Next Review

June 2021

Format popup modules for mobile and tablet viewports

Responsive design

ongoing

May 2021

June 2021

Develop module navigation to be fully controlled by keyboard

Ease of navigation

ongoing

May 2021

June 2021

Modules to follow logical tab orders

Ease of navigation

ongoing

May 2021

June 2021

Develop modules to be fully adaptive to be read by screen reader software

Ease of navigation

ongoing

May 2021

June 2021

Modules and framesmust have correct title elements

Ease of navigation

ongoing

May 2021

June 2021

Zooming and scalling must not be disabled

Ease of navigation

ongoing

May 2021

June 2021

Module pages must contain structered headings

Ease of navigation

ongoing

May 2021

June 2021

Module page must use appropriate landmarks

Ease of navigation

ongoing

May 2021

June 2021

Elements must have have sufficient colour contrast

Displaying and viewing content

ongoing

May 2021

June 2021

Elements must not have a tab index grater than zero

Displaying and viewing content

ongoing

May 2021

June 2021

Images must have an alternative text

Adapting for assistive technology

ongoing

May 2021

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).