Fraud and Corruption Reporting Online (FCROL) Website Accessibility Statement

Version 1.0

This accessibility statement applies to the NHS Counter Fraud Authority Fraud and Corruption Reporting Online (FCROL) website (

How you can use this website

This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may of overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 AAA standard using automated tools called Pa11y, Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AAA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast using
  • examining microdata mark-up using special tools to ensure alt texts, aria labels, links and element titles all have an accurate account of what they describe or there purpose
  • checking content in a text-only browser

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

All pages including main navigation and control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible yet:Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with aria labelling, regions and landmarks.

Some of the questioning sections within the online reporting tool are not all correctly labelled or correctly identified where appropriate.  These sections can negatively impact some screen readers.

Issues with skipping to main content

Pages currently do not have links into main questioning sections within the online reporting tool.

Issues with traversing on-screen questions and selections.

Some of the questioning sections within the online reporting tool can be difficult to reverse navigate when re selecting previous choices.

Issues with some form controls.

Some of the form inputs such as select options and multi select options can be difficult to navigate due to te list sizes within these select options.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and depreciated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit for more information.

Issues with responsive technology and mobile devices

The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user's device.

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

The improvements below have been identified on our current work schedule.

The improvements below have been identified on our current work schedule.
Target date Item of work Type of work Status Next Review

Summer 2021

Migration of all supporting content and information modals within the online tool to our main site at under a new /report-fraud section.

Content migration

In progress

Feb 2021

Summer 2021

Application of suitable and appropriate aria labels landmarks and regions were required.

Page template design

In progress

Feb 2021

Summer 2021

Introduction of new fully accessible type ahead services to replace large select form controls.

Application refactor

In progress

Feb 2021

Summer 2021

Navigation, questioning sequencing and form structures to be reviewed and optimised for accessibility. (Single page questioning strategy).

Application refactor

In progress

Feb 2021

Summer 2021

New information architecture, navigation and linkable content infrastructure to be intrduced including skip to main content links.

Application refactor

In progress

Feb 2021

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:


We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Help us improve

Tell us what's happened so we can fix the problem. Please do not provide any personal, identifiable or sensitive information.


Thanks for the feedback!