Fraud and Corruption Reporting Online (FCROL) Website Accessibility Statement

Version 1.0

Published: 3 June 2024

Accessibility statement for NHS Counter Fraud Authority Fraud and Corruption Reporting Online website

This accessibility statement applies to the NHS Counter Fraud Authority Fraud and Corruption Reporting Online (FCROL) website (https://reportfraud.cfa.nhs.uk).

Preparation of this accessibility statement

This statement was prepared on 20 January 2021. It was last reviewed on 3rd June 2024.

This website was last tested on 20 January 2021 against the WCAG 2.1 AA standard.

The test was carried out by using automated testing tools by our website team against WCAG 2.1 AA standard.

How you can use this website

This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms when simpler wording would alter the meaning of the text.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may of overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 AAA standard using automated tools called Pa11y, Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AAA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast using https://webaim.org/resources/contrastchecker/
  • examining microdata mark-up using special tools to ensure alt texts, aria labels, links and element titles all have an accurate account of what they describe or there purpose
  • checking content in a text-only browser

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

All pages including main navigation and control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible yet, these include:

Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with aria labelling, regions and landmarks

Some of the questioning sections within the online reporting tool are not all correctly labelled or correctly identified where appropriate. These sections can negatively impact some screen readers.

Issues with skipping to main content

Pages currently do not have links into main questioning sections within the online reporting tool.

Issues with traversing on-screen questions and selections

Some of the questioning sections within the online reporting tool can be difficult to reverse navigate when re-selecting previous choices.

Issues with some form controls

Some of the form inputs such as select options and multi-select options can be difficult to navigate due to the list sizes within these select options.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and deprecated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user's device.

What we are doing to improve accessibility

We are aware of the accessibility issues in our current system that require improvement. However, the system is due to be replaced by a new online fraud reporting tool that meets WCAG 2.2 AA standards. A beta version of the new system can be found at https://ofr.cfa.nhs.uk.

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Reasonable adjustments

A reasonable adjustment for our fraud reporting service is providing an option to report fraud via a telephone call to Crimestoppers at 0800 028 4060. This alternative ensures that individuals can still report fraud effectively and confidentially.

Another reasonable adjustment to our fraud reporting service is the introduction of a new platform called Online Fraud Reporting (OFR), which is currently in Beta. This online service, developed by the NHSCFA Development Team, offers a more accessible method for reporting fraud and can be accessed at https://ofr.cfa.nhs.uk. The OFR service is expected to eventually replace the current reporting system, providing a streamlined and user-friendly experience.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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