This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- change colours, contrast levels and fonts using your browser or device settings
- zoom in without text becoming unusable or content being lost
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- use the website with a screen reader
We have also made the website text as simple as possible to understand. Some content is technical and we use technical terms where simpler wording would alter the meaning.
AbilityNet has advice on making your device easier to use if you have a disability.
Technical information about this website's accessibility
NHS Counter Fraud Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
How we test this website
The Fraud Manual is built using the same website platform, rendering engine, templates and reusable components as the main NHS Counter Fraud Authority public website.
We test the shared website templates and components against WCAG 2.2 AA using both automated and manual accessibility testing.
We use Pa11y to carry out automated accessibility testing across the website. We also use Accessibility Insights for more detailed automated and manual testing of individual pages, templates and components.
Manual testing includes checking:
- keyboard navigation and focus order
- visible keyboard focus
- page structure and heading order
- links and accessible names
- screen reader semantics
- colour contrast
- zoom and reflow
- responsive layouts
- tables and interactive components where used
New and significantly changed templates, components and pages are accessibility tested as part of our publishing and assurance process.
Non-accessible content
Third-party template documents
The Fraud Manual includes a small number of Microsoft Word documents and editable PDF forms supplied by other organisations for use as operational templates.
These documents are provided to us in their original format and are not created or controlled by the NHS Counter Fraud Authority. We do not routinely alter these templates because changes to their structure, wording or format may affect how they are intended to be used by the organisation that supplied them.
Some of these documents may not fully meet accessibility requirements. For example, they may contain issues with document structure, form controls, reading order, headings, tables or other features used by assistive technologies.
We do not currently carry out a full accessibility assessment of every third-party template document before making it available through the Fraud Manual.
If you need one of these documents in an accessible format, email accessibility@nhscfa.gov.uk. We will consider your request and work with you to provide an accessible alternative where possible.
Feedback and contact information
If you have problems accessing information on this website, or need information in a different format such as an accessible PDF, large print, easy read, audio recording or braille, email accessibility@nhscfa.gov.uk.
We'll consider your request and aim to get back to you within 3 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website.
If you find any problems that are not listed on this page, or think that we're not meeting accessibility requirements, email accessibility@nhscfa.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Preparation of this accessibility statement
This statement was last reviewed on 29 September 2026.
This website was last tested on 29 September 2026 against the WCAG 2.2 AA standard.
The assessment was carried out by the NHS Counter Fraud Authority website team using the same accessibility testing and assurance process as the main NHSCFA public website. This includes sitewide automated testing with Pa11y and detailed automated and manual testing with Accessibility Insights.