This service is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use it.
For example, you should be able to:
- change colours, contrast levels and fonts using your browser or device settings
- zoom in without text becoming unusable or content being lost
- navigate the service using a keyboard
- use the service with speech recognition software
- use the service with a screen reader
We have also designed the service to use clear language and consistent page, question and form patterns.
AbilityNet has advice on making your device easier to use if you have a disability.
Technical information about this service's accessibility
NHS Counter Fraud Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
How we tested this service
The Online Fraud Reporting service is built using a defined set of reusable templates and components. These are used to provide the different page and question types throughout the reporting journey.
We tested every reusable template, page type and question type used by the service against WCAG 2.2 AA.
Testing was carried out by the NHS Counter Fraud Authority website team using Accessibility Insights. This included both automated checks and manual accessibility testing.
Manual testing included checking:
- keyboard navigation and focus order
- visible keyboard focus
- page structure and heading order
- form controls, labels, instructions and error messages
- screen reader and accessible-name semantics
- colour contrast
- zoom and reflow
- responsive layouts
- the accessibility of interactive controls and question types
All templates, page types and question types included in this assessment passed the automated and manual checks carried out against WCAG 2.2 AA.
The service does not publish PDFs or other downloadable documents, video, audio or content images that require separate accessibility alternatives.
Feedback and contact information
If you find an accessibility problem with this service, or need help accessing any part of it, email accessibility@nhscfa.gov.uk.
We'll consider your request and aim to get back to you within 3 working days.
Alternative way to report fraud
If you are unable to use the Online Fraud Reporting service, you can report NHS fraud confidentially by telephone through the NHS Fraud and Corruption Reporting Line on 0800 028 4060.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Preparation of this accessibility statement
This statement was prepared on 31 May 2024. It was last reviewed on 29 September 2026.
This website was last tested on 29 September 2026 against the WCAG 2.2 AA standard.
The assessment was carried out by the NHS Counter Fraud Authority website team. Every reusable template, page type and question type used by the service was assessed using automated and manual testing with Accessibility Insights.