NHSCFA Online Fraud Reporting Accessibility statement

Version 1.0

Published: 31 May 2024

Accessibility statement for NHS Counter Fraud Authority Online Fraud Reporting website

This accessibility statement applies to the NHS Counter Fraud Authority (NHSCFA) Online Fraud Reporting (OFR) website (https://ofr.cfa.nhs.uk).

Preparation of this accessibility statement

This statement was prepared on 31 May 2024. It was last reviewed on 31 May 2024.

This website was last tested on 31 May 2024 against the WCAG 2.1 AA standard.

The test was carried out by using automated testing tools by our website team against WCAG 2.1 AA standard.

How you can use this website

This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms when simpler wording would alter the meaning of the text.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may have overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.1 AA standard using automated tools called Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast using https://webaim.org/resources/contrastchecker/
  • examining microdata mark-up using special tools to ensure alt texts, aria labels, links and element titles all have an accurate account of what they describe or there purpose
  • checking content in a text-only browser

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, pending a review of the new WCAG 2.2 standards.

All pages including main navigation, control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and deprecated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

The current layout of this website is fully responsive and adjusts in size, order, perspective, or layout to adapt to the width of the user's device.

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

We have adopted the use of the NHS service manual to monitor and maintain WCAG 2.2 guidelines, As an ongoing work stream this is reviewed and updated regularly.

The improvements below have been identified on our current work schedule.

The improvements below have been identified on our current work schedule.
Target date Item of work Type of work Status Next Review

End of Q2 2024

Review of WCAG 2.2

We aim to make all resources fully accessible by meeting at least the AA standard of WCAG 2.2, with ongoing reviews to achieve AAA compliance.

In progress

End of August 2024

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Reasonable adjustments

A reasonable adjustment for our fraud reporting service is providing an option to report fraud via a telephone call to Crimestoppers at 0800 028 4060. This alternative ensures that individuals can still report fraud effectively and confidentially.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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