NHSCFA Public Website Accessibility statement

Version 2.4

Published: 4 July 2024

This accessibility statement applies to the NHS Counter Fraud Authority (NHSCFA) website (https://cfa.nhs.uk).

Preparation of this accessibility statement

This statement was prepared on 23 October 2023. It was last reviewed on 4 July 2024.

This website was last tested on 4 July 2024 against the WCAG 2.2 AA standard.

How you can use this website

This website is run by the NHS Counter Fraud Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms when simpler wording would alter the meaning of the text.

If you have a disability, then AbilityNet has advice to help you make your device easier to use.

Technical information about this website's accessibility

NHS Counter Fraud Authority is committed to making all its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we test this website

Automated testing

We use automated testing to inform most of our improvements to accessibility on the site.

Automated testing can't find everything that could be improved but we are confident about what it does find.

This means we have fixed many of accessibility problems which manual checking may have overlooked.

This website undergoes automated testing against the W3C WAI Web Content Accessibility Guidelines version 2.2 AA standard using automated tools called Pa11y, Google Lighthouse and AXE browser plugin. These tools scan our web pages, and tests against all the criteria in the AA guidelines which are possible to automate.

In addition, we conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.

Manual testing

There are several accessibility features which we test manually, which include:

  • ease of navigation
  • logical tab orders
  • suitability for cognitive disability, including aiming for a reading age of 12
  • manual check against the W3C validator
  • checks of colour contrast using https://webaim.org/resources/contrastchecker/
  • examining microdata mark-up using special tools to ensure alt texts, aria labels, links and element titles all have an accurate account of what they describe or there purpose
  • checking content in a text-only browser

To ensure these features are met we have incorporated the use of assistive technologies such as NVDA screen reader as part of our manual testing.

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

All pages including main navigation and control features and page structure of this public platform have been designed to be fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible yet:

Issues with PDF documents

We have historical PDF documents throughout the public website which may not be fully accessible to all assisted technologies. All PDF documents are scanned and tested prior to publication for accessibility using Adobe Acrobat DC.

Issues with YouTube videos

We use embedded YouTube videos throughout sections of this website when third party cookies are enabled. Videos containing speech are captioned using the captions function within the embeded YouTube player.  A PDF transcript is also made available from the link directly below the video iframe.

Currently there is no provision for an audio transcription of each video.

Issues with images

The use of images within the data platform are for illustration purposes only and do not portrait consumable data within them. Where images are used an alternative text (alt) is provided using a visual description of the image contents.

Issues with graphs, charts, and infographics

We use graphs, charts, and infographics throughout sections of our website using several different web technologies. Not all these technologies are fully accessible to assistive technologies and screen readers. To support accessibility of these elements, each element has a fallback text describing the data or information represented within it. Graphs and charts are also fully supported with all data presented in table format. These tables and the data they contain are fully accessible to assistive technology.

Issues with technology

Most of our data platform works correctly on any web technology.

How our site looks, and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on modern browser. Legacy browsers and depreciated versions of browsers may not work in the anticipated way. They may also contain vulnerabilities that could put your system or device at risk. For more information on the very latest browsers visit http://www.browser-update.org/update-browser.html for more information.

Issues with responsive technology and mobile devices

The current layout of the data platform is fully responsive and adjusts in size, order, perspective or layout to adapt responsively the width of the user's device.

What we are doing to improve

We are actively looking to improve the accessibility on our websites and data platforms.

We have adopted the use of the NHS service manual to monitor and maintain WCAG 2.2 guidelines, As an ongoing work stream this reviewed and updated regularly.

The improvements below have been identified on our current work schedule.

The improvements below have been identified on our current work schedule.
Target date Item of work Type of work Status Next Review
Target date

Autumn 2024

Item of work

review of WCAG2.2

Type of work

Making all resources fully accessible meeting minamal of AA standard with further reviews looking for AAA.


In progress

Next Review

Autumn 2024

Target date

Spring 2025

Item of work

New information architecture and pdf conversion of historical fraud guidance.

Type of work

PDF conversion and site restructure


In progress

Next Review

Autumn 2024

Target date

Spring 2025

Item of work

Digitising of nominations procedure

Type of work

Building of new section to handle digitesed nominations.


Planning Stage

Next Review

Autumn 2024

Target date

Winter 2024

Item of work

streamlining the process of ordering accessible versions of documents

Type of work

PDF/web document odering process review



Next Review

Autumn 2024

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email: accessibility@nhscfa.gov.uk

We'll consider your request and aim to get back to you within 3 days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please email accessibility@nhscfa.gov.uk to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Help us improve cfa.nhs.uk

Tell us what's happened so we can fix the problem. Please do not provide any personal, identifiable or sensitive information.


Thanks for the feedback!