Freedom of Information request: 2021030
Request summary: Request regarding unique correspondence cases.
Request date: 25/10/2021
NHSCFA response date: 11/11/2021
Please share with me the total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas – Data protection requests (including subject access requests) – Freedom of Information and Environmental Information Regulations – Complaints – Ministerial Correspondence (questions from MPs made on behalf of their constituents)- Parliamentary Questions (questions raised in parliament requiring information from you)- Any other official correspondence type which is logged and tracked. Finally, please confirm which software application is being used to track these requests i.e. Excel, Sharepoint, Access or a specific case management tool- in which case, please state which one.
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