2023001

Request regarding telephone maintenance contracts

Published: 19 January 2022

Information requested

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.

  1. Contract Type: Maintenance, Managed, shared (If so, please state orgs)
  2. Existing Supplier: If there is more than one supplier, please split each contract up individually.
  3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider
  4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  5. Number of telephone users:
  6. Contract Duration: please include any extension periods.
  7. Contract Expiry Date: Please provide me with the day/month/year.
  8. Contract Review Date: Please provide me with the day/month/year.
  9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
  10. Telephone System Type: PBX, VOIP, Lync etc
  11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
  12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
  13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.

If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house, please can you provide me with:

  1. Number of telephone Users:
  2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
  4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?

NHSCFA response

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.

Contract Type: Maintenance, Managed, shared (If so, please state orgs)

The contract is managed by NHS Business Services Authority, contracted to Nasstar.

Existing Supplier: If there is more than one supplier, please split each contract up individually.

NHS Business Services Authority, contracted to Nasstar

Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider

This specific spend for telephony and costs is not held by NHS Counter Fraud Authority.

Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Microsoft Teams Phone System

Number of telephone users:

Approximately 185

Contract Duration: please include any extension periods.

The contract duration is 4 years +1 +1 option

Contract Expiry Date: Please provide me with the day/month/year.

September 2023

Contract Review Date: Please provide me with the day/month/year.

This information is not held by NHS Counter Fraud Authority

Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.

Not applicable

Telephone System Type: PBX, VOIP, Lync etc

Teams Phone System

Contract Description: Please provide me with a brief description of the overall service provided under this contract.

The contract is to supply Teams Direct Routing as a Service to the NHSCFA

Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

Services are procured via NHS Business Services Authority Commercial Procurement Process

Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

This information is not held by NHS Counter Fraud Authority. The contract is managed by NHS Business Services Authority. https://www.nhsbsa.nhs.uk/

If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider. If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract. If the maintenance for telephone systems is maintained in-house, please can you provide me with:

  1. Number of telephone Users:
  • Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  • Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
  • Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.
  • Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract.

    This information is not held.It is understood a current procurement exercise is underway by NHS Business Services Authority

    If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?

    Not applicable

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