2024006

Request regarding Request about language services

Published: 26 February 2024

Information requested

1. Please confirm your overall spend on interpreting, translation and transcription services for the following financial years:

  • 2021-22
  • 2022-23

2. Who is your incumbent supplier(s) for language services? If you have more than one supplier, which services does each one provide to you?

3. If you have a separate British Sign Language/non-spoken supplier, who is this?

4. If you have a separate transcription supplier, who is this?

5. Do you have any in-house interpreters/translators?

6. When is your current language services contract(s) due to expire, a) without extensions and b) with all possible extensions?

7. Could you please provide the name, phone number and email address of the contract manager responsible for language services?

8. Could you please provide the name, phone number and email address of the person responsible for your language services budget?

9. Could you please provide the following data for 2023:

  • Total number of face-to-face interpreting assignments (spoken language) and hours completed

1 interpreting appointment (spoken language) was completed in 2023.

  • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed

1 face to face interpreting appointment (non spoken language) was completed in 2023,

  • Total number of telephone interpreting calls and minutes completed
  • Total number of video interpreting calls (spoken language) and minutes completed
  • Total number of video interpreting calls (non-spoken language) and minutes completed
  • Total number of document translations and words translated
  • Total number of audio transcriptions and total audio duration

9. What were your top 20 highest-volume languages for interpreting/translation requests in 2023?

1. Can you please provide the fill rate % you received for the following services in 2023:

  • Face-to-face interpreting
  • Telephone interpreting
  • Video interpreting
  • Document translation
  • Audio transcription

12. What languages has your provider been unable to source in the last 12 months?

13. Have service credits been applied on your language services contract in the last 12 months? If so, what performance failure was this linked to?

14. What social value has been delivered as part of this contract in the last 12 months?

15. If your contract was awarded through a tender process, can you please provide a copy of the winning bidder’s tender?

16. What are your contracted rates for each of the following services?

  • Spoken face-to-face interpreting: hourly rate
  • Non-spoken face-to-face interpreting: hourly rate
  • Telephone interpreting: per minute rate
  • Spoken video interpreting: per minute rate
  • Non-spoken video interpreting:
  • Document translation: per word rate
  • Audio transcription: per audio minute rate

17. Has your provider of language services increased their charge rate to you in the last 12 months?

18. What is the Authority’s typical route to market?

19. Does the Authority currently have any interpreter on wheel devices as part of their current contract? If yes please advise how many and if these are provided free of charge or paid for by the Authority.

20. Could you please provide the name, phone number and email address of the person responsible for the language services budget?

21. Could you please provide the name, phone number and email address of the person in charge of procurement for the Authority?

NHSCFA response

Please confirm your overall spend on interpreting, translation and transcription services for the following financial years:

  • 2021-22
  • 2022-23

The overall spend is as follows:

  • 2020-21 £770.40
  • 2022-23 £2837.54

Who is your incumbent supplier(s) for language services? If you have more than one supplier, which services does each one provide to you?

Translation Services are provided to NHS Counter Fraud Authority via a third party provider, the NHS Business Services Authority. The current supplier is D A Languages.

If you have a separate British Sign Language/non-spoken supplier, who is this?

The Authority does not have a British Sign Language / non-spoken supplier.

If you have a separate transcription supplier, who is this?

The Authority does not have a separate transcription supplier.

Do you have any in-house interpreters/translators?

The Authority does not have any in-house interpreters/translators

When is your current language services contract(s) due to expire, a) without extensions and b) with all possible extensions?

The language services contract is via a third party provider, the NHS Business Services Authority and is due to expire on 22nd March 2024.

Could you please provide the name, phone number and email address of the contract manager responsible for language services?

The Authority does not have a contract manager responsible for language services. The services are provided by the NHS Business Services Authority

Could you please provide the name, phone number and email address of the person responsible for your language services budget?

The Authority does not have a contract manager responsible for language services budget. The services are provided by the NHS Business Services Authority

Could you please provide the following data for 2023:

  • Total number of face-to-face interpreting assignments (spoken language) and hours completed

    1 interpreting appointment (spoken language) was completed in 2023.

  • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed

1 face to face interpreting appointment (non spoken language) was completed in 2023,

  • Total number of telephone interpreting calls and minutes completed

    Nil

  • Total number of video interpreting calls (spoken language) and minutes completed

    Nil

  • Total number of video interpreting calls (non-spoken language) and minutes completed

    Nil

  • Total number of document translations and words translated

    Nil

  • Total number of audio transcriptions and total audio duration

    Nil

What were your top 20 highest-volume languages for interpreting/translation requests in 2023?

This information is not held.

. Can you please provide the fill rate % you received for the following services in 2023:

  • Face-to-face interpreting
  • Telephone interpreting
  • Video interpreting
  • Document translation
  • Audio transcription

This information is not held

What languages has your provider been unable to source in the last 12 months?

This information is not held.

Have service credits been applied on your language services contract in the last 12 months? If so, what performance failure was this linked to?

This information is not held.

. What social value has been delivered as part of this contract in the last 12 months?

This information is not held.

If your contract was awarded through a tender process, can you please provide a copy of the winning bidder’s tender?

This information is not held.

What are your contracted rates for each of the following services?

  • Spoken face-to-face interpreting: hourly rate
  • Non-spoken face-to-face interpreting: hourly rate
  • Telephone interpreting: per minute rate
  • Spoken video interpreting: per minute rate
  • Non-spoken video interpreting:
  • Document translation: per word rate
  • Audio transcription: per audio minute rate

This information is not held.

Has your provider of language services increased their charge rate to you in the last 12 months?

This information is not held.

What is the Authority’s typical route to market?

This information is not held.

Does the Authority currently have any interpreter on wheel devices as part of their current contract? If yes please advise how many and if these are provided free of charge or paid for by the Authority.

The language service contract is provided by a third party. This information is not held by NHS Counter Fraud Authority.

Could you please provide the name, phone number and email address of the person responsible for the language services budget?

The language service is provided by a third party. This information is not held.

Could you please provide the name, phone number and email address of the person in charge of procurement for the Authority?

The language service is provided by a third party. This information is not held.

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