NHS Requirement 7

The organisation has well established and documented reporting routes for staff, contractors and members of the public to report incidents of fraud, bribery and corruption. Reporting routes should include NHSCFA’s Fraud and Corruption Reporting Line and online reporting tool. All incidents of fraud, bribery and corruption are recorded on the approved NHS fraud case management system.

The incident reporting routes are publicised, reviewed, evaluated and updated as required, and levels of staff awareness are measured.

Organisation meets the requirement

The organisation has well established and documented reporting routes for staff, contractors and members of the public to report incidents of fraud, bribery and corruption, including the NHSCFA’s Fraud and Corruption Reporting Line and online reporting tool.

The effectiveness of the organisation’s reporting routes have been publicised, reviewed, evaluated and updated as required and levels of staff awareness have been measured.

All reported incidents of fraud, bribery and corruption are recorded on the approved NHS fraud case management system.

Organisation partially meets the requirement

The organisation has well established and documented reporting routes for staff, contractors and members of the public to report incidents of fraud, bribery and corruption, including the NHSCFA’s Fraud and Corruption Reporting Line and online reporting tool.

There is evidence that not all reported incidents of fraud, bribery and corruption are recorded on the approved NHS fraud case management system.

There is little or no evidence of the organisation publicising, reviewing or evaluating levels of staff awareness of the incident reporting routes.

Organisation does not meet the requirement

The organisation does not have well established and documented reporting routes for staff, contractors and members of the public to report incidents of fraud, bribery and corruption, or where reporting routes exist, it is not publicised, or it is out of date.

The organisation’s reporting routes for incidents of fraud, bribery and corruption do not include the NHSCFA’s Fraud and Corruption Reporting Line and online reporting tool.

Reported incidents of fraud, bribery and corruption are not recorded on the approved NHS fraud case management system.

Guidance, supporting documentation and evidence

Organisations should consider the following (the list is not exhaustive):

  • The NHSCFA strategy
  • NHS Counter Fraud Manual
  • The organisation’s counter fraud, bribery and corruption policy
  • Links to the NHSCFA online fraud reporting tool https://cfa.nhs.uk/reportfraud
  • Materials and supporting evidence to show that the incident reporting routes has been communicated across the organisation
  • Evaluation measures such as staff surveys or sample checks
  • Evidence of the review of the incident reporting routes and subsequent amendments to it where appropriate