If you prefer you can speak to one of our experienced call handlers on 0800 028 4060.
However you make your report, it is helpful if you have all the relevant information to hand. This may include, for example:
- What sort of fraud do you think is taking place?
- How are the health services affected by this activity?
- Who is doing it?
- Where is it happening?
- When is it happening?
- How long has it been going on?
- Are any other people or organisations involved?
- Can you outline any specific incidents that demonstrate what is happening?
- Any key dates?
The online system or the call handler will help you by taking you through a series of questions designed to make sure you can tell us all you know. Please remember you don't need to know everything about the suspected fraud to make a report. However, telling us as much as possible will help us deal with the matter effectively.
When using the online form you will be able to attach supporting documents to your report. You can choose to remain anonymous.
Here are a few points to keep in mind when making a report to us:
- Don’t confront the suspect or try to investigate your concerns yourself.
- Please provide as much information as possible, as this will give us the best start in looking into the matter and may provide valuable intelligence to help improve our understanding of NHS fraud.
- Because of the sensitive nature of criminal investigations, we normally cannot keep you updated on the progress of any investigation. This doesn’t mean that your information wasn’t important or useful.
Can I report my suspicions of fraud in confidence to the NHSCFA?
All information you provide will be treated in complete confidence.
There are two ways of reporting that determine how your personal details are handled.
Linked - If you have no concerns about your personal details being linked to the information you are providing (or if you are reporting something in an official capacity as part of your job). This means that your details will be held with the information and made available to the investigating officer. This will allow us to contact you easily if anything needs to be clarified.
Separated - If you are happy to provide your personal details to NHS Counter Fraud Authority but would like your personal details separated from the information you are providing. Measures will be taken on receipt to ensure that the information that you have provided does not reveal your identity. Your personal details will not be disclosed to anyone including the investigating officer without your permission unless we are obliged by law, or it is in the wider public interest.
Can I report my suspicions of fraud anonymously to the NHSCFA?
When you contact NHS Counter Fraud Authority, you don't have to give us any information about yourself unless you want to. Telling us who you are may help us to investigate matters more quickly and effectively, but you can choose not to give us your name if you prefer. All information you provide will be treated in complete confidence.
If you would prefer to remain completely anonymous in your dealings with NHS Counter Fraud Authority. We will not ask you for your name or any contact details. Please be sure to provide as much information and detail as possible regarding the fraud, as we will not be able to contact you again for further information.
NHS EMPLOYEES - If you are reporting concerns in respect of an area of business for which you are responsible or in the course of your official NHS duties it is not usually appropriate to use this option. Please consider using the Linked option.
Is there a telephone number I can call to report suspicious activity or fraud within the NHS or wider health group?
As an NHS employee, is there any protection for whistleblowers?
If an NHS worker tells NHS Counter Fraud Authority about any suspected wrong doing they believe may have occurred (including crimes and regulatory breaches) they will qualify for the same employment rights as if they had made a disclosure to their NHS employer.
The Public Interest Disclosure Act 1998 (PIDA) provides a statutory framework for protecting workers from harm if they blow the whistle on their employer. NHS Counter Fraud Authority is a "prescribed person" under this act.
Providing information in this manner is known as 'whistle-blowing' and disclosures meeting the legal standards are called 'protected disclosures'. If a 'protected disclosure' is made, the worker may have a right to redress through the employment tribunal should they suffer a detriment or be dismissed from work as a result of making that disclosure.