- ensure access to flexible contract and procurement support
- develop a flexible approach to strategic, business and resource planning
- develop the right working partnerships regardless of the sector they are from
- develop a sustainable long-term financial plan
- develop mechanism that demonstrate return on investment
- understand and enable all appropriate routes for counter fraud activity to take place
- prepare for future delivery and changes in counter fraud approaches
- ensure our IT infrastructure, systems and people are developed to ensure maximum business impact
- adhere to and develop our governance and assurance practices
- our IT will fully support our operational delivery and future ambitions around advanced analytical capability
- our IT will protect the NHSCFA from risks, threats, and vulnerabilities we face from cyber attacks
- continually explore technology to enable business success
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Key areas of focus (year 1) |
Deliverables |
The ability to manage procurement efficiently and effectively |
- appropriate access to procurement support.
- Legal and contractual support in place
- development and implementation of our Customer Relationship Management (CRM) system
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Integrated Business Planning |
- flexible business planning approach
- allocation of resource when required to support strategic and operational aims
- using data to inform key decision making and verification key methodologies
- review our priorities to support our planning and strategic delivery and ensure delivery and accountability for action taken within this plan
- NHSCFA will prepare for new strategic delivery within the next business planning year
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Collaboration working and joint initiatives |
- working with partners to bring efficiencies of shared resource, capabilities, and expertise
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Return on Investment (ROI) |
- Development of the appropriate mechanism to demonstrate Return on Investment (RoI) in countering fraud and enabling services
- Demonstrate business line reporting to enhance RoI
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IT infrastructure and optimized business solutions |
- Scope, develop and deliver a transformed and agile IT service following review
- IT environment supports future delivery with Cloud technology at the core
- Continue to provision technical solutions to benefit and enhance business need
- We know of the external threats the NHSCFA faces and digital threats, attempts made and prevented
- Exploration of new and emerging technologies to support effective and efficient operational delivery
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Our Governance |
- Further development of our governance processes and practice
- Delivery of our governance and audit requirements
- Continue to enhance our assurance practices
- Demonstrable improvement and timely management from audit recommendations
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Finance |
- We will manage our existing budget and strive to secure additional funding to support improved financial outcomes across the counter fraud community
- We will develop and implement organisational cost improvement programmes where required, ensuring capitalisation of areas of efficiency
- Development of a sustainable long-term financial plan
- In partnership with internal and external stakeholders develop business cases in preparation for funding opportunities
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Performance, Programme and Project management approaches to drive and deliver priorities and continued improvement |
- Development of a service catalogue that supports strategy, delivery, and capability of the NHSCFA
- Development of a performance culture (year 1 of 3)
- Defining the PMO evolutionary roadmap
- Developing practices, people, tools, and knowledge across the NHSFCA
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Transformation to benefit countering fraud in the NHS |
- Facilitate the continued transformation of the NHSCFA to maximise impact on fraud within NHS and wider health sector
- Delivery of a fit for purpose infrastructure, IT, Estates, People and counter fraud impact
- Collaboration with partners
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Communications |
- Provision of strategic and operational communications support to the NHSCFA
- Developing a targeted fraud-focused communications strategy
- Review of systems and processes to ensure effective delivery of communications both internally to our people and externally across the sector
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