Performance, governance and accountability

Our annual Business Plan supports the delivery of our Strategy year-on-year. The NHSCFA has a framework underpinning its business planning cycle and subsequent performance management and delivery assurance. The diagram below captures the governance and reporting arrangements for this Business Plan.

The Business Plan will at all times be managed through our integrated planning and coordination group with change control processes implemented to allow flexibility in the delivery of NHSCFA’s strategic objectives in delivering the best outcomes for the NHS. This will be supported by a robust performance management framework, with a minimum monthly consideration of performance at Executive, Senior Management Team, Leadership and unit-level performance reporting. As per previous years, key performance indicators (KPIs) and other operational performance measures are used to track the delivery of this business plan, reported through the quarterly NHSCFA Board Performance Report.

The core KPIs that the NHSCFA must report on to the PSFA and government are:

• delivery of the financial target
• production of the SIA
• completion of the counter fraud functional standard returns
• delivery of the annual report of accounts

NHSCFA Board level performance reporting will take place on a quarterly basis together with a portfolio report on the delivery of our key projects and programmes. The transparency of our board reporting is underpinned by quarterly Performance and Assurance Panels, where delivery and performance across the entire organisation is reviewed by the panel with associated metrics to demonstrate impact and value to counter fraud.